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Support

Details of the role

Timing — Ongoing

Location — We're a fully-remote team, but we have a preference for people located in the US

Reporting — To a Client Operations Lead (who reports to a Cofounder)

Summary responsibilities

We are seeking a dedicated and driven customer success team member to deliver a new, world-class experience for our customers. The ideal candidate is a self-starter who is passionate about helping people and solving problems. You will be the voice of AbstractOps, interacting with clients that rely on us to help build their companies and manage their back-office.

Specific responsibilities include:

  • Provide support over email to clients and stay constantly focused on creating the best experience for the customer.
    • Potential for chat and phone support in 2022
  • Follow checklists and standard operating procedures to execute on tasks at a highly effective level
    • Give feedback and help improve our checklists/procedures to improve team efficiency
  • Look for innovative approaches to solving customer problems
  • Document research and findings reduce duplicative work on the team; contribute actively to our Knowledge Base
  • Become an expert on AbstractOps and our product
  • Help clients navigate our product and facilitate common operational workflows such as hiring and bill pay.
  • Collaborate cross-functionally with teams such as Operations Partners or EPD (engineering, product, design) to carry through important feedback and questions to drive improvements to our customer experience

Qualifications

  • 0-1+ years of customer-facing experience, start-up experience a plus
  • You are process-driven, you understand and are excited about what AbstractOps is building
  • You have excellent written and oral communication skills
  • You are a highly organized person with excellent attention to detail

Interview Process

  • Phone Screen: 30 min with our recruiting team
  • 1-2 Detailed Interviews with one of our co-founders and other team members
  • Writing assignment (depending on role)
  • 2 reference checks
  • Offer & "Social Contract" (we love these! It's part of our culture)

Intake form