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AO Support Compensation Bands

As of August 2021

L0: $65,000 + 0.03-0.06% (4,000 shares)
  • Customer Support: answer routine questions, triage inbound requests
  • Handling various back-office responsibilities like document classification, task tracking, etc.
  • Support for client ops: day-to-day blocking & tackling for client needs (see
    🏋️
    Operations Partner
    for a breakdown)
  • Research and problem-solving for client edge cases
L1: $75,000 + 0.05-0.10% (8,000 shares)
  • In addition to L0 responsibilities (above), L1s should be proactive and self-directed in handling requirements; they may need guidance or help on specific topics, but they're able to pick up requests and get things taken care of without direction or prompting
  • They're also able to handle sensitive client requests at scale: state registrations, document management, etc.
  • Act as backup to OPs (as flex capacity, or backup for when they are OOO)
  • L1 team members may also be the primary point of contact for a few clients with simpler operations

Important: if you are in a different "zone" (cost of living) your base salary will be adjusted accordingly (equity remains the same no matter where you live on the planet).
  • Zone 1 is our base salary zone. It includes San Francisco Bay Area and New York City.
  • For Zone 2, please apply a 10% reduction to the above base salaries: Boston, Seattle, Washington DC, Los Angeles in the US; London, Sydney, Dublin, Hong Kong, Copenhagen, Singapore abroad
  • For Zone 3, please apply a 15% reduction to the above base salaries: Chicago, San Diego, Miami, Portland in the US; Paris, Amsterdam, Tokyo, New Zealand, Toronto, Vancouver abroad
  • For Zone 4 and beyond, there will be a 20-40% reduction (we'll happily discuss this with you, but it's based on objective adjustments we can point to online, which we hope you agree is fair).
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We try to be fair and transparent with compensation, in order to avoid back and forth and negotiation. After all — if we materially changed our compensation based on negotiation, it means we gave you a low-ball offer to begin with! That said, we recognize that people have personal situations with different cash needs; we're happy to discuss trading off cash and equity, as long as overall compensation is still in line with our bands.