Work @ AbstractOps

Work @ AbstractOps

About AO

Right now, "corporate" functions — HR, finance, legal, compliance, vendor management — are very fragmented and inefficient, with dozens of point solutions that don't talk to each other. As a result, companies waste 10-20% of their time on things that are tedious but automatable.

This doesn't have to be the case. Think about how chaotic sales processes were before Salesforce, and how far that function has come in the couple of decades since. We're applying the same principles to rebuild the "company stack" (i.e., building an OS / connective tissue between HR, finance, legal, compliance and vendor management).

We're building a product that lets entrepreneurs run their company the way they'd write code -- we enable modular, reusable, and extensible processes, and integrate those with their existing back office systems.
Note: We're a remote-first company, about 80% in North America and the rest across the globe.

About our Culture


AbstractOps Benefits

Why should you work with us? 🤔

  • 🚀 Crazy ambitious mission: we're rewriting core aspects of how every company in the world are built and run. (Forbes recognized us as a Cloud 100 Rising Star!)
  • 🤑 Transparent, fair compensation: we have a robust compensation framework; we evaluate candidates rigorously, and put our best foot forward on compensation, with some flexibility between cash / equity... but then we don't really negotiate (more details below).
  • 🎑 An abundance of emojis and gifs, wackiness, and bad jokes — we have a grown-up, thoughtful culture (the average team member has 8 years of experience) but we love having a playful side and a sense of humor.
  • 👾 Lots of room to experiment, iterate, and build: we have a big mission, so some pieces will take a few tries (and we have 2+ years of runway to make that happen).
  • 👓 So much transparency: we try really hard to do right: by the team, clients, stakeholders. When you have nothing to hide, you can be much more open and move faster ;).
  • 🚴🏼 Investor & customer love: Want to hear more from an outside (albeit biased) perspective? Here's a video from one of our investors.

Why you might not be a fit

  • 🤚 Unwillingness to roll up your sleeves. No matter what you read in TechCrunch, startups aren’t glamorous. We love people who relish the idea of doing what needs to be done. Execution and moving the ball forward builds a durable company. You have to wander the desert to get to the oasis — ask any early employee at a unicorn!
  • ✨ If you are uncomfortable with uncertainty. Early stage startups are rapidly evolving organizations. you really have to relish and embrace that to succeed.
  • ⛑️ If you don't want to give it your all, or think about work outside of work. This doesn't mean working more hours. But we do believe that a) some of the best ideas come about in the shower or on a walk, and b) dedication to our customers, product, team is crucial to culture.
  • ⚔️ You're not okay with bluntness and real-time feedback. We have a very transparent, direct culture... we try very hard to pair it with kindness, so this should never feel unpleasant.
  • 👨‍🏫 If you need lots of management. We love people who are autonomous: self-motivated and self-directed. We definitely want to mentor and develop our team, but we don't want to direct their actions or micro-manage them.

What would make you an amazing fit?

  • 🔍 High attention to detail: we work with sensitive data and documents, and our standards for security and precision are accordingly high.
  • 🧠 Raw intelligence / capability: we want each team member to add orthogonal perspectives, and upgrade our game.
  • 💗 A heart full of hustle: though we coordinate, we don't have management layers; instead, we rely on a tremendous degree of trust that we'll get our work done.
  • 🔀 You love complex systems: in every function (technical or not), we work in systems, processes, relational data. Thinking of 2nd / 3rd order efficiencies is our jam.
  • ⁉️ Endless curiosity: we love rethinking things just a little bit so we can figure out the most efficient, effective way to get work done.

In case it isn’t obvious already, we’re a fairly unusual company

  1. We have an unusual recruiting process (this is probably the longest jobs page you’ve seen; public compensation for every role; an intake form that’s long but gets a high NPS; and a social contract during the offer to set expectations between the company and hire)
  2. Lots of internal transparency: open calendars, company metrics, documentation, cap table...
  3. Policies to optimize for for quality of life: unlimited PTO with a 2-week min; paid time off for mental health and extra “recharge” days spread through the year; parental leave; above market health benefits; $250 / mo WFH stipend. More in
    AbstractOps Benefits
  4. A distributed, diverse team (~Even gender split, >50% non-white, 15%+ URM, ~10% LGBTQ)
  5. We’re not perfect 🙂 ; we iterate constantly on our values / culture to build “culture as a moat.”
  6. As a result — high close rate on candidates (>90% from offer to acceptance, in every function)
This document should tell you a lot about us! We put together this (very detailed) overview and process to embody our culture of transparency and efficiency, and create an unbiased applicant intake process. We had a bit of nerdy fun with it, and we hope you like it too! Thank you for considering us for your next journey 😇. If you want to read even more, expand the toggle below!
Loads more info on why our culture is very different from the average startup

We love...

  • rationality, but not at the expense of empathy
  • good process and business hygiene, but not bureaucracy
  • re-thinking things, but not reinventing them
We like efficiency. We geek out on elegant automation. We enjoy good wine and quality friends. We love saving money and finding the best deals but don't mind spending money to save time (time is our most precious resource!).

We are a small company. We don't have a lot of "management" right now and plan on keeping as flat an organization - filled with trusted doers - as possible.

We all care deeply about creating a team and culture that is fun, that listens, and that creates the conditions for personal and business success, and we hope you do too... because you'll build that team and culture with us. If you're the right person, you'll be right there with us, shaping the company and running your own team.

  • Enabling small companies to be more knowledgeable and thoughtful is one of the most powerful ways to augment effective innovation.
  • We have fairly strong views on values that are rooted in fairness, empathy, and pragmatism. We wear them publicly and want you to help us shape them, too.
  • We love smart generalists — those who are driven by curiosity, rather than solely building expertise in a single area.
  • Simplifying complex things is deceptively hard. We’re trying to take multi-faceted companies, and boil them down into a few hundred parameters that define how their core operations work.
  • We're working on a more complex problem than most startups (which is saying something!) but if we succeed, the addressable market is nearly unbounded. We aim to rival AWS or Salesforce in scope, impact, and market cap.
  • We believe in a healthy work / life balance. We limit meetings and coordination overhead. Everyone runs fairly independently: we don't over-coordinate, but we over-communicate (in public Slack channels whenever possible).
  • We believe in individual responsibility. We all have plenty to do and overseeing teammates is not one of them! Fairness, trust and experimentation guide everything we do.
Depending on seniority we offer a lot of equity (and fair cash). Every member of our team has been an early employee at another startup, and we know it can be a bad deal sometimes. So we take a great deal of care to be transparent and generous with equity, so that you feel like a real owner of the company.

More about our Company, Product, etc...

Where you would spend your time

  • 60-75% of your time will go towards your primary "job description"
  • 10% of your time will be spent in meetings (We try to minimize as much as possible. But we also try to be fun people so maybe it's not horrible 🤷).
  • 15% of your time will go towards other crucial but essential responsibilities:
    • Design / UX: We expect all of our teammates to take design and user experience into account in everything they do.
    • Documentation: We don't ever want to overburden our team with recording actions and but we believe it's important for transparency, shared experiences, and long-term learning.
    • Customer research: Everyone - from engineers to product to design to sales and marketing - should hear from our customers directly.
Optionally: 0-15% of your time will go towards a "hobby at work". Because we love generalists, many of our team members find a second role that they love.
  • For example, our operators are primarily focused on client service, but one of them owns vendor research, another owns our document classification system, etc.
  • Our engineers are predominantly focused on the immediate roadmap, but might spend a few hours tinkering with new technologies they're curious about (even if direct, immediate impact on work is fuzzy)

What you’ll get to shape with us long term

  • Long-term product direction and culture of the company with decisions based on fact, first principles, and conviction (born of expertise).
  • Rapidly iterated product and ops: start simple / intuitive and flesh it out over time.
  • Workflow automation that will ultimately become the most powerful set of training data for how companies work.

More About the Problem

Today, "operations" is done by

  • founders / execs dealing with unfamiliar tasks, by themselves
  • a large number of people thrown at the problem, or
  • expensive outsourced solutions (law firms, or audit / business process outsourcing firms like Deloitte or Accenture)

Parts of the operations stack have been solved piecemeal: payroll (Gusto, Rippling), legal (law firms, Clerky), cap table management (Carta, Pulley), bookkeeping (Quickbooks, Pilot), legal doc management (Ironclad, DocuSign, Box), and so on...

All that still requires a founder / CEO / C[X]O to log into dozens of tools in order to get the most basic tasks done.

More About the Solution

The key pain point is anxiety over "unknown unknowns"

  • knowing your company ("I don't know if we've issued stock to all our employees"; "I don't remember our [EIN / DUNS number / authorized shares] off the top of my head")
  • running your company ("when should we get a bookkeeper?"; "need to remember to look at the Lever contract in 11 months before it auto-renews")

So, how do you solve it? We're turning "unknown unknowns" into a structured and thoughtful "OS" tailored to each client (with human and ML intervention). Think about a three-layer pyramid:

  • The foundation is a secure, permissioned "knowledge graph" for the company: a repository of data and documents that comprise a company's ops.
  • The next layer up is a process engine which runs on top, allowing an operator to initiate and manage new processes, like hiring, fundraising, or regulatory fillings.
  • The top layer is a human in the loop — a dedicated (fractional) operator to help fill in the gaps and solve nuanced needs. Sometimes, the best UI is a person!
We give back hundreds of hours a year in lost time to early-stage teams, and reduce anxiety in facing "unknown unknowns" or dealing with fire drills. We believe saving founders time so that they can focus on product & customers is the future of work. Becoming more efficient and effective leads to more viable businesses, which is good for everyone.

We try to get back to everyone within a week of the application, but sometimes we get backlogged a bit. If you know startups, you know there are a ton of open threads. If you have any questions whatsoever, please reach out. You are potentially part of our team so don't be shy!

Last but not least: Team, Investors and more!